Manage journeys
A journey is the full settlement path for one visa type in one UK region. Create it here first — a journey needs at least one phase before tasks can be assigned to it.
Existing journeys
Create a task
Add a new settlement task and assign it to a phase and visa type.
Existing tasks
Reorder tasks within a phase
This controls the order newcomers see tasks of the same urgency in a phase. Critical always shows before Important, and Important before Optional — reordering here only breaks ties within one urgency tier, so it can't bury a Critical task under Optional ones.
Analytics
A snapshot of how newcomers are actually progressing through your content.
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Active users by journey & phase
Where users currently sit, based on their arrival date and each phase's day range.
Task completion rates by phase & visa type
Of users eligible for each phase's tasks (visa/region match, and they've reached that phase), the share who've completed them.
Drop-off points
The phase with the biggest fall in completion rate compared to the phase before it — a likely place where people get stuck.
Feedback ratings per task
From the 👍/👎 feedback users leave on each task's detail page.
Email notification open/click-through rates
Not available yet — there's no open/click tracking wired up between the notification emails and this dashboard. That needs a webhook integration with your email provider (e.g. Resend's delivery-event webhooks) storing opens/clicks against each sent notification, which doesn't exist in the codebase yet. This section will populate automatically once that's built.